Company Policies

Your satisfaction with our products is guaranteed whether you have received damaged merchandise, an incorrect order, a wrong size, or simple wish to return the merchandise.  Items for return must be shipped within 10 days your of receiving your order. 

Please call 770-309-6589 or e-mail (customerservice@gardensgreen.com ) for a return authorization number for your merchandise. Merchandise without an authorization number on the returned package will not be accepted by Gardensgreen™and will be returned to you. Please write the authorization number on the outside of the package. 

If possible, please return merchandise in original shipping packaging. Enclose a copy of your receipt or your name, address, phone number, date of purchase and/or order number AND the return authorization number. Please include a note stating the reason for the return . If the merchandise was received in a damaged condition, PLEASE NOTIFY US IMMEDIATELY or refuse to accept the order from the carrier. Your original order must be verified before an exchange in merchandise can be shipped or a credit can be posted to your charge card. You will receive credit for the cost of the merchandise only. Shipping charges are not refundable. 

Merchandise is shipped via UPS Ground. If any other method of UPS shipment is desired, please call Gardensgreen™ to make the arrangements. Seed orders are shipped US. Mail only unless a large amount of seed packets is ordered. Seeds are then shipped via UPS Ground unless other arrangements are made with Gardensgreen™ . 

Acceptance, use, or installation of merchandise ordered from Gardensgreen™is acknowledgement that Gardensgreen™ is not to be held responsible for any damage or neglect arising from a customer's misuse or incorrect installation of any product that is sold/ordered through the Gardensgreen™ website, shopping cart, U.S. mail, e-mail, or phone order.

 Copyright ©1999-2011                All rights reserved                02/01/2012